Shipping & Returns

We are sorry but we are unable to offer free singpost mailing in the near future due to Covid-19 pandemic as of 6 April 2020. Please opt for J&T Express delivery for a nominal fee of $3.50 per parcel (up to 0.5 kg).

Should you not receive your order, please write in to us at judith@zeromultiple.com

Thank you for your kind understanding.

Due to the Covid -19 pandemic, we have switched to orders delivery exclusively via J&T Local courier.  Your orders will be delivered to you via contactless delivery. Please see more information on shipping during Covid-19

This option offers a flat fee of $3.50 for local orders of up to 0.5 kg for 1 to 3 working days delivery. It is free for all orders above $120.

Please anticipate delays in your shipment for both local and international orders. Currently, logistics providers are stretched and shipping capacities around the world is greatly reduced. However, we will endeavour to send you your orders as soon as possible. Thank you for your kind understanding.

For Singapore based customers, please note J&T will deliver to your door via a contactless method.

Contactless Delivery Procedure by J&T

1) J&T Delivery team will call you to retrieve the OTP code

2) Delivery team will knock on the door and place the parcel near the doorstep

3) Delivery team will step away from the door to a safe distance and take a photo.

4) Delivery is now completed with no digital signature required.

 

For international shipping, kindly purchase via selecting international courier firm J&T express during checkout. Your shipping cost will be calculated before checkout if you enter a valid shipping address. If J&T options is not available in the dropdown, this means the courier service is not available in your country. In this case, the option is international postal( with tracking no. ). You will get your order with a tracking no. International shipping charges apply.

All items ship from Singapore.

For international shipping, kindly purchase via selecting international courier firm J&T express during checkout. If J&T options is not available in the dropdown, this means the courier service is not available in your country. In this case, the option is international postal( with tracking no. ). You will get your order with a tracking no. International shipping charges apply.

All items ship from Singapore.

Please visit this J&T link to track your parcel. You will receive a notification SMS when your order is dispatched.