Zeromultiple Pte Ltd and its retail partners are not liable for any potential adverse skin reactions that may arise out of the use of our products. Although our ingredients are 100% natural, individuals may still have unique allergy or personal reaction to certain ingredients in the product. Kindly test on a small area before applying to a larger area. Or purchase our sample kits to try or visit our retail partners to try the testers before purchase. Thank you for your kind understanding.

As cosmetic items are considered hygiene items, we are unable to accept returns or refunds due to change of mind or due to individual skin incompatibility with our formulas.We seek your understanding that it applies even if the cosmetic has not been opened.

Please kindly test our products via our sample kits or visit our retail partners to test the products before purchase.

Your Online order will be shipped to your doorstep by our courier partners. We seek you understanding that in it normally take 1 or 2 business days to pack your order and another 1 or 2 business days for the courier to route the order from offie to their warehouse for order delivery. Please anticipate at least 4 business days for your online order to reach you. If this too long a wait time, please visit our retail partners for your needed item. Thank you!

Due to retail space allocation and constraints we may not have the full portfolio of products at each retail partner location. For example, we may not have the full lipstick range as we tend to concentrate best selling lipstick colors only at our retail partners.

Congratulations! We unable to offer any guarantee as each individual may react different to the same product or ingredient. However, we are very careful with our ingredients supplies and we use our own products everyday ourselves. Please use at your own risk.

We do not have any halal certifications but we do have muslim customers. We are transparent with our ingredient list. Please use at your own discretion.